A grieving family has lost more than $24,000 after a travel website allowed them to book pricey flight tickets – even though Covid travel restrictions meant they were completely banned from entering the transit country.
New Zealand couple Kelly Konsten and Hedley Ruffell booked return flights to the Netherlands for themselves and their daughter after Ms Konsten’s mother died unexpectedly.
The family desperately scoured the internet for flights and found tickets on Kiwi.com that promised a relatively short journey, departing the next day from Auckland to Amsterdam via Guangzhou, China.
However the couple was ‘utterly bewildered’ when China Southern Airlines staff told them they could not board the flight because they were not allowed to transit through China.
‘He actually expressed…
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